Frequently Asked Questions
All Your Questions
About db789, Answered Here
The most frequently asked questions from Bangladeshi players about slots, deposits, support, and VIP — all laid out in plain language.
Before or after joining db789, it is natural to have many questions — from making deposits and understanding how slots work, to accessing VIP benefits or getting help when something goes wrong. This page organizes those questions into four sections so you can quickly find the information you need. Every answer is written based on db789's own rules and information.
Slots & Jackpots
Yes, most slot games at db789 have a demo or free-play mode. You can explore the game features, bonus rounds, and gameplay without depositing real money. Winnings from demo mode cannot be withdrawn, but it is the best way to try a game before committing to it.
In a progressive jackpot, a small portion of every bet is added to a shared pool. The more players bet, the larger the jackpot grows. Once a player wins the jackpot, the pool resets and starts again from a fixed amount. This is why a progressive jackpot can offer much larger prizes than regular slots.
RTP, or Return to Player, is a long-term average that shows what percentage of total bets a game returns to players. It is expressed as a number, for example 96%. Keep in mind that RTP is an average across millions of spins — results in any single session can vary significantly. A higher RTP means a better average return, but it does not guarantee a win.
Not all slots have free spins. In many games, a free spin bonus round is triggered when a certain number of scatter symbols land on the reels. Some games also offer free spins through a rebuy or buy-in option. During free spins, special multipliers or sticky wilds may be added — which is why these bonus rounds are considered the most exciting part of a game.
Volatility, or variance, refers to how often and how large the payouts of a game are. Low volatility means smaller but more frequent wins — suitable if you want to play for a longer time. High volatility means the potential for bigger prizes, but wins may take longer to come. Which one to choose depends on your budget and playing style.
Deposit Questions
The minimum deposit at db789 is ৳100. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. That means you can fund an account and start playing with as little as ৳100. Starting with a small deposit is a good approach for new players.
Log in to db789, go to the cashier section, and select bKash as your deposit method. Enter the amount and send the payment from your bKash app to the number shown on screen. Save the payment reference number. In most cases, the deposit will appear in your account within a few minutes.
Yes, the deposit process with Nagad is essentially the same. Select Nagad in the cashier, enter the amount, and send the payment to the displayed number using the Nagad app or dial code. Note down the transaction number. For Nagad users, this method is quick and straightforward.
db789 does not charge any additional processing fees on deposits. However, the mobile wallet you use — bKash, Nagad, Rocket, or Upay — may apply its own send-money charges. It is worth checking your wallet app's fee policy before making a deposit.
First, take a screenshot of the transaction confirmation from your wallet app. Then contact db789's live chat support and provide the transaction reference number, the time of the transfer, and the amount sent. The issue is usually resolved after a short verification process. Occasional short delays can occur due to network issues.
Support Questions
Yes, db789's customer support team provides assistance in both Bengali and English. Bangladeshi players can report issues and receive replies entirely in Bengali. Being able to explain a problem clearly in your own language makes this a very convenient service.
db789 has two support channels — live chat and email. Through live chat, you can speak directly with an agent from any page on the site. The email contact address is [email protected]. Live chat is more effective for urgent matters, while email is better suited for sending detailed information.
For a faster resolution, have the following information ready before contacting support: your account username or registered number, a detailed description of the issue, the transaction reference number and time if applicable, and screenshots if available. Having these details allows the agent to identify and resolve the problem more quickly.
Yes, db789 support is available 24 hours a day, 7 days a week — regardless of the time of night, public holidays, or weekends. So whenever you run into an issue, you can reach out via live chat or email at any time. Service is provided around the clock according to Bangladesh Standard Time (UTC+6).
VIP & Cashback
Moving up in the db789 VIP system depends on your overall playing activity. Playing regularly, participating in a variety of games, and placing bets consistently will gradually create the opportunity to advance to the next tier. Contact the support team for details on specific milestones.
Weekly cashback is given as a set percentage of your total net losses for the week. The cashback rate for the tier you are in is applied to the results of that week's betting. Cashback is typically credited to your account after the week ends. It is added to your main balance and can be used freely.
db789 has a total of four VIP tiers:
• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.5%
• Gold — weekly cashback up to 0.8%
• Platinum — weekly cashback up to 1.0%
The higher the tier, the more cashback you earn.
• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.5%
• Gold — weekly cashback up to 0.8%
• Platinum — weekly cashback up to 1.0%
The higher the tier, the more cashback you earn.
Beyond cashback, VIP members receive a number of special benefits. Higher-tier members may get priority support service, exclusive promotional offers, and access to select games. Platinum members may have access to personalised service. Contact the support team for more details.
Weekly cashback is processed after the week's activity is finalised. It may take some time for the credit to appear after the week ends. If your cashback is delayed, contact live chat support and provide your account details — an agent will be able to update you on the status.
Still have questions?
The db789 support team is always ready — reach out in Bengali or English.
24/7 Live Chat